Today technician Wilfred was excellent. He phoned before coming. explained what he will do, called me let me know about treatments. You should consider Wilfred explaining other technician how to communicate with customers. Unit B 11 we need to spray for carpenter ants. This unit we can give one week or less notice. Unit A 27 we need treatment for bed bugs. Please schedule at lease 3 weeks notice to resident. Let Wilfred know the treatments we should do in two units. And please from now on always send Wilfred to my site.